Refund & Returns Policy – Menorah Leathersmith

Last updated: 01/02/2026

At Menorah Leathersmith, every item is made with care. Because many of our products are

personalised or custom-made, our returns policy reflects the nature of handmade goods.

  1. Eligibility for Returns

We accept returns only in the following situations:

  • The item arrives faulty or damaged
  • The item received is incorrect (not what you ordered)
  • There is a manufacturing defect

To request a return, contact us within [ 3 days ] of receiving your order.

  1. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalised items
  • Custom-made items
  • Items made to order
  • Items with names, dates, or custom details
  • Sale items (unless faulty)

This is because personalised goods cannot be resold or reused.

  1. Faulty or Incorrect Items

If your item arrives faulty or incorrect:

  • Contact us at [email protected] with your order number
  • Include clear photos of the issue• We will offer a replacement or refund depending on the situation

We may request the item to be returned before issuing a replacement or refund.

  1. Order Cancellations

Orders for personalised or custom-made items cannot be cancelled once production has begun.

If you need to make a change, contact us as soon as possible — we’ll help if production hasn’t

started yet.

  1. Return Shipping

  • If the item is faulty or incorrect, we cover return shipping costs
  • If the return is not due to our error, the customer is responsible for return postage

Items must be returned in their original condition.

  1. Refund Processing Time

Once your return is approved:

  • Refunds are issued to your original payment method
  • Processing may take 3–10 business days, depending on your bank

  1. Contact Us

For return or refund enquiries, email:

[email protected]